12901 10 10 O\'brien, James A Additional Author George M Marakas Additional Author mixed material 9780071221092 United states McGraw-Hill 2011 Cachon, Gerard Additional Author Christian Terwiesch Additional Author mixed material 9780071326223 Singapore McGraw-Hill 2013 Introduction To Total Quality Goetsch, David L Additional Author Stanley Davis Additional Author mixed material 9781292022338 London Pearson 2014 Wheelen, Thomas L Additional Author J David Hunger Additional Author Alan N Hoffman Additional Author Charles E Bamford Additional Author mixed material 9781292060811 United states Pearson 2015 Laudon, Kenneth C Additional Author Jane P laudon Additional Author mixed material 9780273789970 London Pearson 2014 Pearce, John A Additional Author Richard B Robinson Additional Author mixed material 9789814577373 Singapore McGraw-Hill 2015 R Duane Ireland Additional Author Hitt, Michael A Additional Author Robert E Hoskisson Additional Author mixed material 9781285425177 Singapore Cengage Learning 2015 Swink, Morgan Additional Author Steven A Melnyk Additional Author M Bixby Cooper Additional Author Janet L Hartley Additional Author mixed material 9781259060908 New York McGraw-Hill 2014 Armstrong, Michael Additional Author mixed material 9780749453923 London Kogan Page 2009 Hope, Jeremy Additional Author Steve Player Additional Author mixed material 9781422141953 United states Harvard Business School Publishing 2012